Return & Refund Policy

Last Updated: October 2025

Thank you for shopping with Humera Alvi.

All of our products are custom-made and created specifically to your order. Because each item is prepared individually and cannot be resold, we do not accept returns, exchanges, or issue refunds once an order has been placed.

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1. All Sales Are Final

Once an order is confirmed and payment is received, it immediately enters production.
As a result, we are unable to offer refunds or cancellations for any reason other than a manufacturing error or defect caused by us.

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2. Damaged or Incorrect Items

We take great care to ensure your order arrives in perfect condition.
If you receive an item that is:

• Damaged during shipping, or

• Incorrect due to our error,

please contact us at humera.alvi@hotmail.com within 7 days of receiving your order.

To process a replacement, please include:

• Your order number

• A brief description of the issue

• Clear photos showing the damage or error

After review, we will provide a replacement or partial credit (at our discretion) if the issue is confirmed to be on our part.

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3. Subscription Orders

If you are a subscriber:

• You may cancel future renewals at any time through your account before the next billing cycle.

• Cancellations apply to future deliveries only. Past or current orders already in production are non-refundable.

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4. No Responsibility for Customer Errors

Please double-check your customization details (such as design, color, spelling, and delivery address) before submitting your order.
We cannot be held responsible for mistakes provided by the customer during checkout.

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5. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

📧 Email: humera.alvi@hotmail.com
🌍 Location: Based in Pakistan