Shipping & Service Policy

Last Updated: October 2025
Store: Humera Alvi (based in Pakistan)
Contact: humera.alvi@hotmail.com

1) Order Processing (Made-to-Order)

• All items are custom-made.

• Subscriptions are shipped once every month.

• During peak periods or large orders, production may take longer. If so, we’ll notify you by email.

2) Shipping Regions & Couriers

• Domestic (Pakistan): We ship nationwide via reputable courier partners.

• International: We ship to most countries. Delivery partners and timelines vary by destination.

3) Shipping Fees

• Calculated at checkout based on destination, weight/volume, and service level.

• Any time-limited free-shipping promotions will be shown at checkout (if applicable).

4) Estimated Delivery Times (after dispatch)

• Pakistan: ~2–5 business days.

• International: ~7–21 business days, subject to route, local customs, and carrier capacity.

Note: These are estimates provided by carriers; actual delivery may vary.

5) Tracking & Shipping Confirmation

• You’ll receive a dispatch email with tracking (where available) once your order ships.

• Tracking may take up to 24–48 hours to update after label creation.

6) Address Accuracy & Changes

• Please ensure your shipping address and contact number are accurate at checkout.

• Address changes can be requested before dispatch only. Once shipped, we cannot reroute packages.

• We are not responsible for delivery issues arising from incorrect or incomplete addresses.

7) Delivery Attempts & Unclaimed Parcels

• If a package is returned to us due to failed delivery, refusal, or unclaimed status, we can:

  • Reship (additional shipping fee applies), or

  • Cancel future subscription renewals (if requested) — but the returned order remains non-refundable as per our Return & Refund Policy.

8) Customs, Duties & Import Taxes (International)

• International orders may be subject to customs duties, VAT/GST, brokerage fees, and import rules in the destination country.

• These costs are paid by the recipient and are not included in our product prices or shipping fees.

• Customs delays are outside our control.

9) Damaged, Missing, or Lost in Transit

• Damaged/Incorrect: Email humera.alvi@hotmail.com within 7 days of delivery with your order number, description, and clear photos. We’ll review and arrange a replacement if the issue is confirmed on our end.

• Missing/Late: If tracking shows no movement for an unusual period, contact us. We will open a carrier investigation (typically up to 15 business days for Pakistan, 30 business days international). If declared lost by the carrier, we will replace the order.

10) Subscription Shipments

• Subscriptions are monthly. If you select auto-renew, your payment renews on the same day each month (or the nearest available date), and your order enters production.

• Dispatch typically occurs within 3–7 business days after renewal (see Section 1).

• To pause/cancel future renewals, use your account dashboard before the next billing date. Orders already charged/entered production are non-refundable and will ship as scheduled.

11) Service Components (If Applicable)

• If your subscription includes any digital benefits (e.g., downloads, members-only content), access will be granted after successful payment.

• For access issues, email humera.alvi@hotmail.com with your order number.

12) Public Holidays & Force Majeure

• Production and courier operations may be affected by weekends, public holidays, strikes, weather events, or other disruptions. In such cases, please allow additional time.

13) Contact

For any shipping or service questions:
📧 humera.alvi@hotmail.com (please include your order number)