Terms & Conditions

Terms and Conditions

Last Updated: October 2025
Store Name: Humera Alvi
Contact: humera.alvi@hotmail.com
Location: Based in Pakistan

Welcome to Humera Alvi. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and subscription services. By using this website or making a purchase, you agree to be bound by these Terms. Please read them carefully before using our site.

If you do not agree to these Terms, you should not use this website or make any purchase.


1. General Information

  • This website is owned and operated by Humera Alvi, based in Pakistan.

  • References to “we,” “our,” or “us” refer to Humera Alvi. References to “you” or “your” refer to the customer or site visitor.

  • These Terms apply to all users of the site, including browsers, customers, and subscribers.


2. Eligibility

By using this website, you confirm that you:

  • Are at least 18 years old (or have parental consent if younger);

  • Have the legal capacity to enter into binding agreements; and

  • Will provide accurate and complete information during registration and checkout.


3. Account Registration

  • You may need to create an account to access certain features (such as managing subscriptions).

  • You are responsible for maintaining the confidentiality of your account and password.

  • Any activity under your account will be considered your responsibility.

  • We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.


4. Products and Services

  • All products offered on our website are custom-made.

  • Images on the site are for illustrative purposes; actual products may vary slightly due to the handmade nature of the goods.

  • Prices, product descriptions, and availability may change without notice.

  • We reserve the right to discontinue or limit quantities of any product at any time.


5. Subscriptions

  • Our services may include monthly subscription plans.

  • When you subscribe, you authorize us (or our payment processor) to charge your selected payment method on a recurring basis (monthly) until you cancel.

  • Subscriptions auto-renew unless canceled before the next billing date.

  • You can manage or cancel renewals anytime through your account dashboard.

  • Cancellations apply to future renewals only. Orders already processed or in production cannot be canceled or refunded (see Section 8).


6. Pricing and Payments

  • All prices are listed in Pakistani Rupees (PKR) unless otherwise stated.

  • Prices may exclude shipping, customs, or taxes applicable to international deliveries.

  • Payments must be made via the accepted methods displayed at checkout (e.g., credit/debit card, Easypaisa, JazzCash).

  • Once payment is confirmed, your order enters production and cannot be canceled.

  • We are not responsible for delays or errors caused by payment gateways or financial institutions.


7. Shipping and Delivery

  • Please refer to our Shipping & Service Policy for details on processing times, delivery options, and estimated timelines.

  • Delivery times are estimates and not guarantees.

  • We are not responsible for delays caused by couriers, customs, or incorrect shipping information provided by the customer.


8. Returns, Refunds & Cancellations

  • All products are custom-made, therefore non-refundable and non-returnable once the order is placed.

  • If your item arrives damaged or incorrect, contact us within 7 days of delivery at humera.alvi@hotmail.com with photos and your order number.

  • Replacements or partial credits may be issued at our discretion in the event of verified damage or error.

  • Please review our Return & Refund Policy for full details.


9. Intellectual Property

  • All content on this website—including text, images, graphics, product designs, and logos—is the exclusive property of Humera Alvi or its licensors.

  • You may not copy, reproduce, distribute, modify, or use any content from the website without our prior written permission.

  • Any unauthorized use may result in legal action under applicable copyright and intellectual property laws.


10. Prohibited Uses

You agree not to use the website or our services to:

  • Violate any laws or regulations (local or international);

  • Infringe upon our intellectual property or that of others;

  • Submit false or misleading information;

  • Upload malicious code, viruses, or attempt to hack the website;

  • Engage in spamming, phishing, or other harmful activities.

We reserve the right to terminate your access to the site for violations of these rules.


11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of our products.

  • Our total liability, if any, shall not exceed the amount you paid for the specific order giving rise to the claim.

  • We are not responsible for delays or failures due to causes beyond our reasonable control, including courier delays, natural disasters, or government actions.


12. Indemnification

You agree to indemnify and hold harmless Humera Alvi, its owner(s), affiliates, and employees from any claims, losses, damages, liabilities, or expenses (including legal fees) arising out of your violation of these Terms or misuse of our website.


13. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.


14. Third-Party Services

Our website may include links to third-party websites or plugins (e.g., payment gateways or analytics).
We are not responsible for the content, privacy, or security of these third-party services.
Use of third-party tools or services is at your own risk and subject to their respective terms.


15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Islamic Republic of Pakistan.
Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Pakistan.


16. Changes to These Terms

We may update or modify these Terms at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of our website after such updates constitutes acceptance of the revised Terms.


17. Contact Information

For any questions about these Terms & Conditions, please contact:
📧 humera.alvi@hotmail.com
🌍 Based in Pakistan